Frequently Asked Questions
Most frequent questions and answers
Do You Ship Worldwide?
Yes, we ship worldwide. We ship all items via the Irish Postal System – An Post. For all our framed prints, we’ll provide you with a tracking number so you can track your purchase from the second it leaves our studio. If you need it faster, Express Mail is available upon request.
What sizes are the frames?
Our wooden frames are handcrafted in Ireland. We supply both Black and White frames in 11″ x 11″, 230mm x 230mm, A3 (297mm x 420mm) and A4 (210mm x 297mm) sizes. All the required hanging fixtures are already attached. Our unframed prints are supplied in a presentation sleeve.
How Long Will It Take To Ship My Order?
All purchases are shipped within 2-3 business days. If your order requires a proof, one will be emailed to you within 1-2 business days. We will keep in touch with you throughout the entire design process and send through a sample proof via email before it goes to print. If you need something sooner, please get in touch and we’ll do our best to accommodate you.
Refunds & Exchanges
Items can only be exchanged or refunded within 7-14 days of the order and must be unused, in the original packaging and undamaged. (We only offer refunds or exchanges on non-bespoke orders). The cost of returning an item to us is your responsibility. When posting your item back, you must obtain proof of postage of your return. (We are not responsible for items lost or damaged in transit). You are responsible for packaging the return appropriately.
Can I Track My purchase?
All our framed prints are shipped with a unique tracking number so you can check the current location of your parcel as it makes it way from our studio to you. Using the An post website www.anpost.ie insert your unique tracking number we provide or, after 2-3 days from shipping, visit your country’s national postal carrier website, enter your tracking number, and you will find an up-to-date record of your order’s location.
Do you offer Commissions?
We have received numerous requests to design bespoke Irish artworks for different people up and down the Country. Some as gifts for themselves, others for that special person in their lives. Whatever the occasion, event, individual or gathering, we can create something that will capture that moment in time and hold it forever to enjoy. Simply email us with some suggestions and lets us do the rest.